In-N-Out Burger loses crown as America's favourite fast food restaurant
The California-based burger joint has lost out to a chicken restaurant
Along with the Hollywood film industry, the In-N-Out Burger fast food chain is one of California's most famous exports.
But this week the burger joint has lost its crown as America's favourite fast food restaurant.
In-N-Out was top of Market Force's annual customer satisfaction survey in 2018, but this year it has slipped to second, losing top spot to Georgia-based chicken shop, Chick-fil-A.
In a survey of more than 7,600 customer, Chick-fil-A received a 'composite loyalty index' of 79 per cent – six per cent ahead of 2018 champion In-N-Out.
The survey questions consumers on different categories including food quality, speed of service, value for money, healthy options, overall cleanliness, staff friendliness, curb appeal and atmosphere.
Chick-fil-A came out on top, despite all its outlets being closed on Sundays – a result of the company's devout Christian management, which has said all employees get the day off to ensure they have: "one day to rest and worship if they choose."
Chicken rules in the US right now
Closing on Sundays costs the chain more than $1billion in annual sales, according to USA Today, though it still posts sales of more than $10billion every year.
The good news for In-N-Out is that it retains top spot in the burger wars, edging out Five Guys which came second, with a 68 per cent rating.
Bottom of the pile is McDonald's with just a 28 per cent rating – yet the Golden Arches brand consistently comes out on top in terms of sales.