Mammoth queues outside Burger King and McDonald's as Drive Thru reopens
The fast food chains both reopened some locations this week
Last week, McDonald's announced a select reopening of 15 locations for delivery. These reopenings were done under new, highly stringent safety regulations, and had an order cap of £25.
Two days ago, as planned, the chain opened a further 39 restaurants, but this time they were allowing drive-thru service.
This is part of the plan announced in the initial press release, in which McDonald's announced intentions to "reopen all our Drive Thrus by early June."
The UK CEO accompanied this announcement with a warning. "When your local Drive Thru does reopen, it will be different. Our service will not be as quick as you might be used to, as we adjust to smaller teams and social distancing in our kitchens," a statement said.
"We expect there will be some queues for some of our busier sites and our restaurants will look different, with Perspex screens at our Drive Thru windows and employees wearing protective equipment.
"I ask that you continue to be supportive of and patient with our restaurant teams as we slowly and safely return. We are asking all of our employees to adapt to how our restaurants now work, and will only reopen at a pace that enables them to work safely."
McDonald's has imposed a number of new rules and features to its Drive Thrus
To keep everyone safe, Maccies has made some changes.
- There is a maximum order cap of £25.
- Shoppers are being urged to pay via contactless where possible.
- Perspex screens have been fitted at all stores, with windows and kitchens divided to minimise contact between colleagues.
- All workers will be wearing protective equipment, while floor markings have been introduced in restaurants and kitchens.
- McDonald’s employees (who have now been withdrawn from furlough) will be asked to confirm they are fit and able to work, and the company will use contactless thermometers to check temperatures at the start of every shift.
- There is a limited menu. Breakfast items will no longer be on offer, while wraps and milkshakes will also be off the cards. However, its nine signature burgers will remain, with the Big Mac and McChicken Sandwich still on the menu.
Big queues and emotional reunions
The newly opened Drive Thrus attracted mammoth queues, with some suggesting that cars stretched for miles from each restaurant. But since customers had already waited two months for McDonald's, we can imagine that spending a while queueing was a small compromise.
For some, the first bite of a McDonald's meal was a touching experience. One woman was visibly emotional upon taking her first bite in a short video shared on social media.
Burger King has opened too
Just a day before McDonald's Drive Thrus reopened, Burger King opened 72 of its locations for delivery, and some for takeaway. Here is a full list of the reopened branches.
The few restaurants that did open for drive-thru saw enormous queues. A video posted on Liverpool Echo shows cars lined up on the road leading into a Merseyside location – it is the only drive-thru open in the area.
Similarly to McDonald's, Burger King has imposed a number of safety measures, including a reduced menu. This limited menu includes the Whopper, Chicken Royale and kids Chicken Nuggets and Cheese Burger.