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    Starbucks is reopening—but not as you know it

    Starbucks has announced plans to reopen its stores—but only a very small handful will be sit-in cafe style

    31w ago

    5.8K

    We know one of the main questions you have throughout all this uncertainty is… when will my local Starbucks reopen? Now we have the answer. Well, kind of.

    As we’re sure you’re well aware, Starbucks pivoted the vast majority of stores to drive-thru only last month. The coffee chain announced this week that it is planning to reopen 90% of its US stores by early June.

    But, it won’t be the same sit-down cafe situation we’re used to from before the pandemic. The company is going to open stores gradually – and the set-ups will vary depending on where you are in the country. The modified service will focus on pickup, delivery and drive-thru.

    CEO Kevin Johnson noted on the company’s Q1 2020 earnings call this week that “continued recovery in China strengthens our belief that these impacts [from COVID-19] are temporary” and that Starbucks expects to emerge with an even stronger business.

    He said, “We are well positioned to leverage our digital assets and new operating formats like contactless pickup and curbside to expand service to customers.”

    A mere 30 stores nationwide will actually reopen their cafes, according to Starbucks COO Rosalind Brewer. There will be no seating in those locations. She said,“We will amplify delivery, we will have the Mobile Order & Pay channels open and then the addition of a new concept, the Entryway Handoff.”

    This entryway hand-off option means that staff will set up areas in the stores’ entries where you can pick up your coffee without ever actually going inside the store. More Starbucks stores will also be delivering through Uber Eats.

    Johnson said on the call that 80 percent of customer occasions in US stores were to-go before the pandemic even hit. He noted, “And so by augmenting the in-store experience with mobile ordering and contactless pickup, we can service significant volume of customers without having the cafe seating area actually opened.”

    What do you make of Starbucks’ plans for its new normal? ☕☕☕

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    Comments (10)

    • We had all starbucks close except one and then 6 days later the last to close reopened. Now i hear the one by my house will reopen. All these bucks were only doing drive thru at the time and are reopening to only drive thru. No one could ever say why the one by me closed at all and why the other closed for 6 days. I want them to have a cafe and an outside seating not because I regularly use that but I see a lot of people do including people looking for job, school kids, etc.

        7 months ago
    • I'm missing some of my favorite restaurants and cafes, but the majority of restaurants and places I still see open here locally aren't that safe. For example the local Dutch Bros coffee shops are still running in full capacity since they're all drive-thru anyways, but none of their employees are wearing masks. and they still serve unwrapped straws that are in a cup right by their serving window. They then grab those straws to stick them right into your drink. In our current climate, there's no guarantee those straws are anywhere near clean, let alone not contaminated with the bug. It broke my heart when I went there for a coffee not long ago. I was polite and paid for the coffee, then left and threw the coffee away and washed my hands. I can't even support my local businesses by ordering takeout or delivery knowing that most places aren't enforcing masks and proper protection and hygiene in their restaurant. No point ordering food and it being contactless delivery when someone can be in the kitchen infected and not know it breathing all over the food they're packaging for delivery without a mask. 😔

        7 months ago
    • Well you can buy Starbucks at a supermarket and make them at home.

        7 months ago
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